Privacy Policy

Last updated: 13/10/25

1. Introduction

Welcome to Custom Paintworx (“we”, “us”, or “our”).
We are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit custompaintworx.co.uk (“the Website”).

We comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and all relevant privacy laws.

By using our Website, you agree to the practices described in this Privacy Policy.

2. Information We Collect

We may collect and process the following types of personal data:

2.1 Information You Provide to Us

• Name

• Email address

• Phone number

• Any details you provide in contact forms or quote requests

2.2 Automatically Collected Information

When you visit the Website, standard analytics tools (such as Google Analytics or WordPress stats) may collect:

• IP address

• Device and browser information

• Pages viewed

• Time spent on pages

• Referring websites

2.3 Cookies

Our Website uses cookies to:

• Improve user experience

• Enable core WordPress functionality

• Analyse website traffic

You can control or disable cookies in your browser settings.

3. How We Use Your Information

We may use your personal data for:

• Responding to your enquiries or quote requests

• Providing and improving our services

• Website administration and analytics

• Security and fraud prevention

• Complying with legal obligations

We do not use your information for unsolicited marketing unless you explicitly opt in.

4. Sharing Your Information

We do not sell your personal data.

We may share your data only with:

• Trusted service providers (e.g., website hosting, analytics tools)

• Legal authorities if required by law

• Third parties assisting with service delivery (e.g., email providers)

All service providers are required to keep your data secure and only process it according to our instructions.

5. Data Storage & Security

We take appropriate technical and organisational measures to protect your data, including:

• Secure hosting

• TLS/HTTPS encryption

• Access controls

We retain personal data only for as long as necessary for the purposes outlined in this policy.

6. Your Rights (UK GDPR)

You have the right to:

• Access your personal data

• Request corrections

• Request deletion (the “right to be forgotten”)

• Object to processing

• Restrict processing

• Request data portability

• Withdraw consent at any time (where applicable)

To exercise any of your rights, please contact us using the details below.

7. Links to External Sites

Our Website may include links to external websites.
We are not responsible for their content or privacy practices.

8. Children’s Privacy

Our Website is not intended for children under 16, and we do not knowingly collect their data.

9. Changes to This Privacy Policy

We may update this Privacy Policy occasionally.
Any changes will be posted on this page with an updated “Last updated” date.

10. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

Custom Paintworx
Email: info@custompaintworx.co.uk
Website: custompaintworx.co.uk